How We Support the Community and Our Clients

Open-Source Community Support

Magda is, at its core, an open-source platform. We maintain and evolve the software in the open so that anyone can use it, adapt it, and help shape its future.

We support the open-source community by:

• Releasing Regular Updates: We actively develop and publish new features, fixes, and improvements through our GitHub repository.
• Issue Tracking & Discussions: We monitor GitHub issues and our Discussions board, offering prompt responses to bugs, enhancement ideas, and user questions.
• Open Documentation: Our installation guides, technical references, and tutorials are public and continuously updated.
• Welcoming Contributions: We encourage users and developers to get involved - whether by submitting an issue, proposing an enhancement, or opening a pull request. Every contribution helps improve the platform for everyone.
• If you’re using Magda and have ideas, suggestions, or improvements - we’d love to hear from you.

Supporting Clients with Paid Engagements

While Magda is open-source, many organisations engage us directly to help them deploy, customise, and support the platform in production settings. Based on prior client work, we offer three flexible engagement models:

Expert Guidance for In-House Teams

Best suited for clients with internal software engineers.

We provide:

• Architecture reviews and solution design
• Guidance on custom feature development
• On-demand technical support to help unblock your developers quickly

This model enables your team to retain full control while benefiting from our experience.

Co-Development with Handover

Ideal for teams without software developers but with internal operations, data, or infrastructure capacity.

We offer:

• Collaborative feature design: We work closely with your team to design custom features that meet your needs
• End-to-end development: Our team takes care of the actual implementation
• Deployment to your infrastructure: We set up everything in your environment
• Clear documentation and training: Ensuring your team is ready for long-term maintenance

This model gets you up and running quickly, while ensuring your team is equipped for ongoing operations.

Fully Managed Service

Whether you’re a small organisation or a large enterprise that prefers not to manage the technical side — we’ve got you covered.

We offer:

• Taken full responsibility for design, deployment, infrastructure setup, deployment and support
• Proactive upgrades, maintenance, and incident response
• A long-term partnership model with full accountability

This approach works well for any client who wants a “done-for-you” experience - and trusts the team who built Magda to run it best.

Connect with Us

Have questions, ideas, or a project in mind? Whether you’re a developer, data steward, or decision-maker, we’re here to help you get the most out of Magda.

To explore support options, discuss your needs, or contribute to the platform, feel free to email us at [email protected] - we’re always keen to connect and collaborate.